❓FAQ

Can I install my eSIM before arriving at the destination?

Yes, in many cases, you can install an eSIM from S-eSIM before arriving at your destination. You can download an eSIM profile remotely, either through their mobile app or by scanning a QR code provided by S-eSIM. This enables you to activate the eSIM and have it ready for use when you reach your destination.

Can I make phone calls?

With S-eSIM you will not be able to make phone calls or send SMS text messages, as our eSIM packs provide data only. But you will be able to make calls through messengers using internet data.

Do eSIMs expire?

eSIMs typically do not expire on their own. However, the availability and validity of mobile network operators' services may vary. If the mobile network operator's service associated with your eSIM expires or is discontinued, you may need to acquire a new eSIM.

How many eSIMs can I install on one device?

The number of eSIMs you can install on a single device depends on the device's capabilities and the software limitations imposed by the manufacturer. Some devices support multiple eSIMs, allowing you to switch between different mobile network operators or have separate eSIMs for personal and business use. However, the specific number of eSIMs supported will vary from device to device.

Can I use an eSIM and a physical SIM card simultaneously?

Yes, some devices support the use of both an eSIM and a physical SIM card simultaneously. This allows you to have two separate mobile network connections on the same device. You can use one for your eSIM and the other for your physical SIM card, enabling you to switch between them as needed.

Can I switch mobile network operators with an eSIM?

Yes, one of the advantages of using an eSIM is the flexibility to switch mobile network operators without physically changing the SIM card. With an eSIM-compatible device, you can download a new eSIM profile from a different mobile network operator and activate it on your device. This allows you to switch between different operators without the need to obtain and insert a physical SIM card.

What happens if I lose my device with an eSIM?

If you lose your device with an eSIM, you can download the relevant application again on a new device, log into your account, go to the profile section, and install the eSIM using the updated QR code and activation code. You can activate the eSIM up to three times.

Can I share my eSIM connection with other devices?

Yes, it is possible to share your eSIM connection with other devices. Some devices support a feature called “Personal Hotspot” or “Tethering”, which allows you to use your eSIM's data connection to provide internet connectivity to other devices, such as smartphones, tablets, or laptops. This can be a convenient way to share your eSIM's internet connection with other devices in your vicinity. However, keep in mind that the specific availability and functionality of this feature may depend on your device and mobile network operator.